Terms of service

Terms of Use and Sale

Last updated: March 16, 2026

These Terms of Use and Sale (“Terms”) apply to your access to and use of the Freddie Merch Shop (the “Merch Shop”) and any purchase of products therein. The Merch Shop is operated by PurposeMed Inc. operating as Freddie (“Freddie”, “us”, “we”, “our”).

We may revise these Terms from time to time. Every time you place an order (“Order”), the version of the Terms in force at that time will apply to your Order. Whenever we revise these Terms, we will notify you of material amendments by indicating the most recent date of updates at the top of this page.

Acceptance of Terms

By accessing the Merch Shop or placing an Order, you agree to be bound by these Terms, as well as Freddie’s general Terms of Use and Privacy Policy.
Use of the Platform.

The Merch Shop is provided for your personal, non-commercial use. You may not use the Merch Shop for any fraudulent or illegal purpose. All content (text, graphics, logos, images, and software) is the property of Freddie. No right or license is granted to you except for the limited right to access the Merch Shop for personal shopping. We only sell Products directly to consumers.
Terms of Sale.
1. Placing an Order. These Terms of Sale apply to the purchase of any apparel, accessories, or other physical merchandise from the Merch Shop (each, a "Product" and collectively, "Products") offered through the Merch Shop. The binding legal agreement for a purchase is established via a three-step sequence: (i) your submission of an Order through the checkout; (ii) our digital acknowledgement of that Order; and (iii) the issuance of a formal shipping notification. To process your request, you are required to provide an accurate name, delivery address, email, telephone number, and an authorized Payment Method. It is your sole responsibility to confirm the accuracy of all Product details, including sizing, colourway, and final pricing, along with applicable taxes and delivery fees prior to checkout. By clicking the final purchase button, you acknowledge your acceptance of these Terms and your commitment to pay the total indicated cost. In the event that a Product is out of stock or otherwise unavailable after your order is placed, we will notify you and issue a full reversal of the charges to your original Payment Method.
2. Right to Limit or Cancel Transactions. We maintain the absolute discretion to restrict, refuse, or void any transaction at any point, without liability for costs beyond the refund of the purchase price. This includes Orders that exceed purchase limits, appear intended for commercial resale, contain pricing errors, or where we are unable to confirm your billing details or secure payment authorization from your financial institution.
3. Restrictions on Placing Orders. Products are available for purchase exclusively by individual consumers who have reached the legal age of majority in their province or territory of residence. We do not accept Orders from, or ship Products to, addresses within the Province of Quebec. We reserve the right to decline any Order submitted by a minor, a resident of Quebec, or by any party not acting as an end-user. By placing an Order, you represent that you are acquiring the Products for private, domestic use only. You are strictly prohibited from purchasing any Products with the intent to engage in commercial resale. Consequently, WE SHALL HAVE NO LIABILITY TO YOU FOR ANY BUSINESS-RELATED LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, BUSINESS INTERRUPTION, OR THE LOSS OF ANY COMMERCIAL OPPORTUNITIES.
4. Product Specifications. We strive for visual accuracy; however, because the visual output depends on your specific monitor or mobile screen, we cannot guarantee an exact match for colours or textures. Furthermore, minor differences in logo placement or packaging may occur between different production batches; such slight variations are not considered defects.
5. Limited Product Guarantee. We provide a limited one-year guarantee from the date of purchase that your Product will perform as described in its online description or on its tags. Proof of purchase is required. This guarantee does not cover normal wear and tear, personal preference, accidents, or misuse. For all other issues, please refer to our Return Policy.
6. Payment Terms. We accept a variety of payment options (each, a “Payment Method”), which will be clearly displayed on the final checkout page. These may include major credit cards (Visa, MasterCard, American Express), and digital wallets (such as Apply Pay). Your selected Payment Method will not be debited until your Order has been dispatched from our facility. To mitigate the risk of unauthorized or fraudulent activity, we perform security audits on all submitted orders, which may include contacting you directly.
Shipping & Delivery.

To protect your privacy, all Products are shipped in plain, unmarked packaging. We fulfill Orders to your designated shipping address based on the timelines provided at checkout, barring Events Outside Our Control. Ownership and the risk of loss pass to you the moment the Product is delivered to the shipping address provided in the Order. We offer standard shipping for $10 CAD, with an estimated delivery of 3-9 business days.
Returns Policy.

Without prejudice to any consumer rights, all sales are final. We do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you receive a faulty product, please contact us within 7 days of delivery with proof of purchase and photos of the defect. We reserve the right to inspect all items and may request a photo ID for verification if a receipt is missing. Once inspected and approved, we will, at our sole discretion, either issue a refund or provide a replacement. If a discount code was applied to your purchase, any approved refund will be for the actual value paid at the time of purchase (the price after the discount was applied). In the event of a damaged item within a By One Get One (“BOGO”) promotion, returns will be for only the specific damaged items, and if a replacement is unavailable or not requested, we will refund the proportional value of the item. If a refund is issued, it will be processed to your original Payment Method within 30 days of our approval notice. Please note that expedited shipping fees and delivery charges are non-refundable. If an item is confirmed to be defective or incorrectly described, we will cover the return shipping costs. We will provide a prepaid shipping label or instructions for reimbursement.
No Medical Advice.

All Products sold in the Merch Shop are for lifestyle and promotional purposes. They do not constitute medical devices or healthcare equipment. Any information on the Merch Shop is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Warranties and Disclaimer.

EXCEPT AS OTHERWISE DETAILED IN THESE TERMS, THE Merch Shop, SUBMISSIONS, AND ANY PRODUCTS, CONTENT, OR LINKS PROVIDED VIA THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITH NO WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREDDIE DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, CONTENT, AND ANY PRODUCTS OR SERVICES, INCLUDING, WITHOUT LIMITATION: WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, OR DURABILITY; FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; FREEDOM FROM ERRORS, OMISSIONS, COMPUTER VIRUSES, OR OTHER MALICIOUS OR UNAUTHORIZED CODE; IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, FREDDIE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE PLATFORM IS SECURE, ACCURATE, COMPLETE, OR CURRENT, OR THAT ANY PARTICULAR PRODUCTS OR INVENTORY WILL BE AVAILABLE.

THE PLATFORM MAY CONTAIN TYPOGRAPHICAL ERRORS OR INACCURACIES AND MAY NOT BE COMPLETE OR CURRENT. FREDDIE THEREFORE RESERVES THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS (INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED) AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE. PLEASE NOTE THAT SUCH ERRORS MAY RELATE TO PRICING AND AVAILABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, FREDDIE RESERVES THE RIGHT TO CANCEL OR REFUSE TO ACCEPT ANY ORDER PLACED BASED ON INCORRECT PRICING OR AVAILABILITY INFORMATION. IF AN ITEM BECOMES UNAVAILABLE AFTER AN ORDER IS ACCEPTED, FREDDIE MAY TERMINATE THE ORDER BY GIVING YOU WRITTEN NOTICE AND WILL ARRANGE FOR A REFUND OR PROVISION OF CREDIT.

MINOR DIFFERENCES IN COLOUR AND OTHER VARIATIONS IN PRODUCTS ARE POSSIBLE AS A RESULT OF DIFFERENT IMAGE ACQUISITION, DISPLAY TECHNOLOGIES, OR OTHER TECHNICAL REASONS. FREDDIE IS NOT LIABLE FOR THESE VARIANTS AND DEVIATIONS.

NOTHING IN THESE TERMS SHALL AFFECT YOUR LEGAL RIGHTS UNDER APPLICABLE CONSUMER LAWS (INCLUDING THE CONSUMER PROTECTION ACT OF QUEBEC, WHERE APPLICABLE).
Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PURPOSEMED INC., ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, EVEN IF FREDDIE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THE Merch Shop.

BY ACCESSING THE SERVICE, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED. IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, ANY BENEFIT UNDER ANY COMMON LAW PRINCIPLE OR STATUTORY PROVISION OF ANY PROVINCE OR TERRITORY WHICH PROVIDES THAT A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASOR DOES NOT KNOW OR SUSPECT TO EXIST IN THEIR FAVOUR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY THEM MUST HAVE MATERIALLY AFFECTED THEIR SETTLEMENT WITH THE RELEASEE.
Dispute Resolution.

Before filing a formal claim, you and Freddie agree to try to resolve the dispute informally. You must send a written description of your claim to support@gofreddie.com. If we cannot resolve the dispute within 60 days, either party may then proceed as outlined below. Except where prohibited by law, any dispute or claim relating in any way to your use of the Merch Shop or to any Products will be resolved by binding arbitration, rather than in court. The arbitration shall take place in Calgary, Alberta, or may be conducted by telephone or online for claims under $10,000. You and Freddie agree that each is waiving the right to a trial by judge or jury.
Indemnification

You agree to indemnify, defend, and hold harmless Freddie, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable legal fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Store using your account.
Governing Law.

For Residents outside of Québec: These Terms are governed by the laws of the Province of Alberta and the laws of Canada applicable therein. You attorn to the exclusive jurisdiction of the courts in Calgary, Alberta.

For Residents of Québec: These Terms are governed by the laws of the Province of Québec and the laws of Canada applicable therein. Any disputes shall be brought before the courts of the district of Montréal.
Events Outside of Our Control.

Freddie is not responsible for any delays or failure to meet our obligations caused by events beyond our reasonable control. These "Events Outside Our Control" include, but are not limited to: strikes or industrial action; riots, war, or terrorist threats; natural disasters (fire, flood, storm, etc.); failures in public or private transportation or telecommunications networks; government restrictions or legislation; and pandemics or epidemics. Our performance is considered suspended while the event continues, and we will receive a time extension for the duration of that period. We will take reasonable steps to resolve the situation or find a way to fulfill our obligations despite the interruption.
General.

This contract is between Freddie and you. No other person shall have any right to enforce any terms herein. Any failure or delay by either party to exercise a right or insist upon the strict performance of any obligation under these Terms does not constitute a permanent waiver of that right or obligation. You are still required to comply with all duties even if we do not enforce them immediately. A waiver of any specific breach or default is only valid if provided in writing and does not imply a waiver of any future or subsequent defaults.

If any provision of these Terms is held to be invalid, illegal, or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality, or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction. These Terms will be reformed, construed, and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only and shall not affect the interpretation of these Terms.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Freddie as a result of these Terms or your use of the Merch Shop. Freddie’s performance of these Terms is subject to existing laws and legal processes. Nothing contained in these Terms or our Privacy Policy limits Freddie’s right to comply with law enforcement or other governmental/regulatory requests or requirements relating to your use of the Merch Shop or information provided to or gathered by Freddie with respect to such use.
Entire Agreement.

These Terms, along with the Freddie General Terms and Privacy Policy, constitute the entire agreement between you and PurposeMed Inc. regarding the Merch Shop. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.